Safety first, structurally
Commercially licensed and insured vehicles, chauffeurs screened before their first trip and re-checked continuously. Expired credentials remove a chauffeur from dispatch automatically — not eventually.
About Lux Travely
Redefining ground travel
We built the company we wanted to book: one standard of service, one price agreed upfront, and a chauffeur who is already there when you walk out.
2019Founded
50+Cities
50K+Rides delivered
900+Company accounts
Our story
Born from a simple frustration
Lux Travely started in New York in 2019, after one too many trips that were technically fine and genuinely unpleasant. Cars that arrived late, fares that changed at the end, and nobody to call when a flight moved.
We began with a small fleet, a short list of chauffeurs and one rule: quote the whole price upfront and then honour it. That rule is still the hardest one to keep, and it is still the reason clients stay.
Today we operate in more than fifty cities, run corporate travel programmes for hundreds of companies, and dispatch through the same platform our chauffeurs and clients use. The company is larger. The rule has not changed.
Since 2019
50+Cities
200+Chauffeurs
24/7Dispatch
Our principles
The four things we do not trade away
Every operational decision is measured against these, including the ones that cost us money.
Quiet luxury
Late-model vehicles detailed before every journey, and chauffeurs trained in discretion. The service should be felt, not announced.
Reliability over apology
We build buffers, watch flights and traffic, and dispatch early. A well-handled failure is still a failure.
Technology that disappears
Live tracking, instant pricing and consolidated billing exist so that fewer people have to call anyone. The best interface is the one you barely notice.
By the numbers
Where we are today
50K+Rides completed
50+Cities served
98%On-time pickup rate
900+Corporate accounts
The standard
What every booking includes
- A fixed, all-in fare Tolls, fees and gratuity quoted before you book and honoured after.
- A vetted chauffeur Licensed, insured, background-checked and rated after every trip.
- A vehicle detailed that day Late-model, commercially maintained and inspected on a schedule.
- Live tracking For you and for whoever is waiting at the other end.
- Human support, any hour Real people on the phone and in chat, 24 hours a day.
- One account everywhere The same service standard in every city we operate.
Quote the whole price upfront, then honour it. Everything else we do is downstream of that one rule.
The Lux Travely operating principle
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