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Support centre

How can we help?

Every ticket is read by a person on our team. Anything happening on the road is handled first, at any hour.

Create a ticket Track a ticket
< 2hTypical first reply
24/7On the road
One teamNo phone tree
Create a support ticket

Tell us what's going on. You'll get a ticket number and a tracking code by email straight away.
Track a ticket

Already filed one? Follow it with the code from your confirmation email and reply on the thread.
How it works

Getting help is three steps

1
Describe itPick the closest category and tell us what happened.
2
We pick it upA person on our team reads it and replies on the thread.
3
ResolvedWe keep the ticket open until the issue is actually closed out.
Questions

Frequently asked

How do I book a ride?
Start from the home page, enter your pickup, destination, date and time, and you'll see the vehicles available for that journey with the fare for each.
Which payment methods do you accept?
All major credit and debit cards — Visa, Mastercard, American Express and Discover. Payments are processed by Stripe; we never store your card number ourselves.
What is the cancellation policy?
It depends on the service and how close to pickup you cancel — the exact terms for your journey are shown before you pay and repeated on your confirmation.
How do I follow my chauffeur?
Once a chauffeur is assigned you'll get a message with a live tracking link, and the same link sits on your booking. You can share it with whoever is meeting you.
Do you offer corporate accounts?
Yes — negotiated rates, central billing and traveller profiles. Talk to our team and we'll set it up.
Is my personal information safe?
Your data is encrypted in transit and at rest, and we don't sell it. See the privacy policy for exactly what we keep and why.
Browse topics

What can we help with?

General Support

General questions and assistance

Account Issues

Problems with user accounts, login, and profile settings

Booking Support

Questions about bookings, reservations, and trips

Payment & Billing

Payment issues, refunds, and billing inquiries

Driver Support

Driver-specific issues and vehicle problems

Technical Issues

Website bugs, app problems, and technical difficulties

Corporate Services

Corporate account management and enterprise features

Agent Support

Agent-specific questions and commission inquiries

Feature Requests

Suggestions for new features and improvements

Emergency Support

Urgent issues requiring immediate attention

Direct line

Prefer to talk to someone?

Hours 24/7 for anything on the road